White Glove Service - Boca Tech and Automation White Glove Service - Boca Tech and Automation

White Glove Service

The Power of Worry-Free Maintenance

White Glove Service

Our White Glove Service program ensures peak performance, efficiency, and enjoyment. Automation technology is complex and evolving, let us handle the heavy lifting. The program is designed to:

  • Ensure operating continuity and increase the longevity of your BTA Systems
  • Guarantee that your BTA System is up to date with regard to the most advanced improvements
  • Provide secure internet access to monitor and remotely control your BTA Systems
  • Give members preferred treatment and extended service hours with respect to scheduling service or maintenance appointments

Operating Continuity and Longevity

White Glove Service Ensures Uninterrupted System Stability

Real-time

System Monitoring

We use live data to keep your system running efficiently and protect you from the unexpected.

Functional

Testing

We perform on-site testing of all BTA-installed systems twice a year to ensure all systems and components are functioning perfectly.

Cleaning

& Calibration

We keep your system in pristine condition with twice-yearly deep cleaning to increase efficiency and performance for a prolonged life.

Power Up,

Power Down Service

Our engineers can remotely reboot your system and run tests after prolonged power-loss or seasonal absence.

Alarm

Vacation Service

Enjoy peace of mind when you are away. We will work with your alarm monitoring company to identify and resolve issues or repair faulty sensors if your alarm is triggered.

Functional Improvements

White Glove Service Provides Access to Operating Improvements

Support

Software Updates

We perform updates as they become available to keep you up and running with the latest operating systems and technology.

Channel

Lineups & Favorites

We perform hard-to-schedule maintenance remotely and apply updates to every surface, preserving your customizable channel line-ups and favorites.

Subscriptions

Renewal Notifications

We keep you in the loop to eliminate gaps in service and renew annual subscriptions so that you don't have to keep track of them.

OEM

New Feature Upgrades

OEM upgrades ensure that you have new features when as they are released. Free updates are installed immediately and remotely by our team of engineers.

New Technology

Recommendations

As your needs grow, we will recommend the best ways to scale and improve your system so that it evolves with you.

Remote System Access

via the Internet

The White Glove Service Program includes a means to remotely access all network-enabled devices in your home from anywhere in the world via the internet using BTA’s Dynamic DNS Service.

Priority Scheduling

for White Glove Service Program Members

Members in the White Glove Service Program will receive priority scheduling for all service calls. Special service hours for after hours, weekends, and Holidays are also available for emergencies.

Find out more in our service offerings brochure

Tell Us About Your Project

Committed to enhancing the lives of our clients, we would love the opportunity to speak with you about your vision. Simply fill out the form below and a member of our knowledgable staff will contact you.

  • 561-999-9024
  • Weekdays 8:30am to 5pm EST

State-of-the-art Showroom and Design Center in Boca Raton Florida.

Boca Tech and Automation

9020 Kimberly Blvd
Boca Raton, FL 33434

News & Updates

BTA is now BOCA TECH AND AUTOMATION

You might be asking yourself, “Why is BTA changing their name after nearly 20 years in business?”. Well, to tell you the truth, we had been thinking about changing our name for years to better match our broad technology footprint, but it seemed there was never a good time to do it. We also wondered how important it was relative to the effort it would take to execute a name change. Then the pandemic hit. While tragic in so many ways, it immediately enlightened us as to what having the word “theater” in our name really means for web searches and our ever growing social media footprint. We could not have planned an experiment on this grand of a scale if we tried. When everyone immediately stopped searching for movie theater tickets, our web search results related to theater dropped off too. And when all of this “digital noise” went quiet, we found that our actual message was a lot more effective! This is why we think now is the perfect time to take this over searched term out of our name and execute the plan we’ve had in our back pocket for the past five+ years!

Your one stop shop for Custom Home Technology

Jeff Galea
President/Founder
Boca Tech and Automation

Read Full Article in News & Updates

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